GeoPlace LLP Status

All Systems Operational

About This Site

Welcome to the GeoPlace Status page. Below you will find details of the core services we offer and their current status. Services are shown in alphabetical order.

This page is updated between our core business hours 9am and 5.30pm Monday to Friday excluding bank holidays. If you are aware of an issue that isn't showing below, please email support@geoplace.co.uk or call 020 7630 4602.

Address data submissions Operational

DataVia API Operational

Email Operational

FindMyAddress website Operational

FindMyStreet website Operational

GeoPlace services website Operational

Coordinates review tool Operational

GeoGateway Address Operational

GeoGateway Street Operational

Search Operational

Street data download Operational

Street data upload Operational

Technical guidance documents for local authorities Operational

Website login Operational

Where's my COU? Operational

GeoPlace website Operational

HAUC(UK) app Operational

HAUC(UK) website Operational

JAG(UK) website Operational

LA Dashboard Operational

Phone systems Operational

Road to Net Zero website Operational

SFTP Operational

Street Naming and Numbering Code of Practice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 7, 2025

No incidents reported today.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

Essential maintenance on GeoPlace live systems

Completed - The scheduled maintenance has been completed.
Nov 24, 08:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:00 GMT

Scheduled - We are giving notice of a period of essential maintenance on our live systems from 5pm on Friday 14th November 2025, for five working days.

We anticipate the following impact:

• SFTP – Available – send address change only update (COU) files as normal. Your files will remain in the SFTP ‘in’ folder until normal service resumes, and you will not receive the usual receipt emails. Our team will work hard to catch up with the backlog after the work has taken place.
• Email - Available
• Phone - Available

Services Site (services.geoplace.co.uk). These will be available in Read Only mode between 17 Nov - 19 Nov:

• Search - Data can be searched on as normal, but will be static and no updates applied.
• GeoGateway - data and levels will be static and no updates applied. Exceptions cannot be submitted, street declarations updated, or address health check refreshes requested.
• Coordinates Review Tool - data will be static and no updates applied.
• Where's my COU? - data will be static and no updates applied.
• NSG Download – Available. Data is updated at the start of each month.
• Contacts and roles management – page will be available, but you will not be able to edit contact or role information.

From around midday on 19 Nov, the Services site will be unavailable. An email will be sent to our contacts when work has been completed and normal service resumed.

The following services will not be available at all during the maintenance:

• LA Dashboard (https://ladashboard.geoplace.co.uk/)
• NSG Upload – page will be available, but you will not be able to upload data.
Oct 30, 16:46 GMT

Nov 23, 2025

No incidents reported.