All Systems Operational
About This Site
Welcome to the GeoPlace Status page. Below you will find details of the core services we offer and their current status. Services are shown in alphabetical order.
This page is updated between our core business hours 9am and 5.30pm Monday to Friday excluding bank holidays. If you are aware of an issue that isn't showing below, please email support@geoplace.co.uk or call 020 7630 4602.
Address data submissions
?
Operational
DataVia API
?
Operational
Email
?
Operational
FindMyAddress website
?
Operational
FindMyStreet website
?
Operational
GeoPlace services website
?
Operational
Coordinates review tool
?
Operational
GeoGateway Address
?
Operational
GeoGateway Street
?
Operational
Register for street services
?
Operational
Search
?
Operational
Street data download
?
Operational
Street data upload
?
Operational
Technical guidance documents for local authorities
?
Operational
Website login
?
Operational
Where's my COU?
?
Operational
GeoPlace website
?
Operational
HAUC(UK) app
?
Operational
HAUC(UK) website
?
Operational
JAG(UK) website
?
Operational
LA Dashboard
?
Operational
Phone systems
?
Operational
Road to Net Zero website
?
Operational
SFTP
?
Operational
Street Naming and Numbering Code of Practice
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Essential maintenance on GeoPlace live systems Nov 14, 2025 17:00 - Nov 24, 2025 08:00 GMT
We are giving notice of a period of essential maintenance on our live systems from 5pm on Friday 14th November 2025, for five working days.
We anticipate the following impact:
• SFTP – Available – send address change only update (COU) files as normal. Your files will remain in the SFTP ‘in’ folder until normal service resumes, and you will not receive the usual receipt emails. Our team will work hard to catch up with the backlog after the work has taken place.
• Email - Available
• Phone - Available
Services Site (services.geoplace.co.uk). These will be available in Read Only mode between 17 Nov - 19 Nov:
• Search - Data can be searched on as normal, but will be static and no updates applied.
• GeoGateway - data and levels will be static and no updates applied. Exceptions cannot be submitted, street declarations updated, or address health check refreshes requested.
• Coordinates Review Tool - data will be static and no updates applied.
• Where's my COU? - data will be static and no updates applied.
• NSG Download – Available. Data is updated at the start of each month.
• Contacts and roles management – page will be available, but you will not be able to edit contact or role information.
From around midday on 19 Nov, the Services site will be unavailable. An email will be sent to our contacts when work has been completed and normal service resumed.
The following services will not be available at all during the maintenance:
• LA Dashboard (https://ladashboard.geoplace.co.uk/)
• NSG Upload – page will be available, but you will not be able to upload data.
Posted on Oct 30, 2025 - 16:46 GMT
We anticipate the following impact:
• SFTP – Available – send address change only update (COU) files as normal. Your files will remain in the SFTP ‘in’ folder until normal service resumes, and you will not receive the usual receipt emails. Our team will work hard to catch up with the backlog after the work has taken place.
• Email - Available
• Phone - Available
Services Site (services.geoplace.co.uk). These will be available in Read Only mode between 17 Nov - 19 Nov:
• Search - Data can be searched on as normal, but will be static and no updates applied.
• GeoGateway - data and levels will be static and no updates applied. Exceptions cannot be submitted, street declarations updated, or address health check refreshes requested.
• Coordinates Review Tool - data will be static and no updates applied.
• Where's my COU? - data will be static and no updates applied.
• NSG Download – Available. Data is updated at the start of each month.
• Contacts and roles management – page will be available, but you will not be able to edit contact or role information.
From around midday on 19 Nov, the Services site will be unavailable. An email will be sent to our contacts when work has been completed and normal service resumed.
The following services will not be available at all during the maintenance:
• LA Dashboard (https://ladashboard.geoplace.co.uk/)
• NSG Upload – page will be available, but you will not be able to upload data.
Posted on Oct 30, 2025 - 16:46 GMT